Assalamualaikum / Greetings from Zavilar,

Thank you for choosing Zavilar. We deeply value your trust and sincerely apologize if our product did not meet your expectations. This policy has been crafted with care to ensure a smooth and fair process for all return and exchange requests.

Our Commitment to You

At Zavilar, we follow a return policy rooted in the Sunnah — your satisfaction is our priority. If you’re unsatisfied with your purchase, we’re here to make it right.

Return & Exchange Guidelines:

1.  Satisfaction Guarantee – We accept returns for any perfume that doesn’t meet your expectations.
   Processing Time – Please allow 5–6 working days to process your return or exchange request.
2. Return Window – Returns/exchanges are accepted within 15 days of purchase.
3. Product Condition – Perfumes must have at least 90% of the product remaining in the bottle to be eligible.
4. Applicable Products – This policy applies only to:
   10ML Roll-ons
   50ML Perfume Bottles
   100ML Perfume Bottles
   Note: This policy is applicable for online purchases only.

Condition-Based Charges (If Applicable):

To ensure fair processing, small charges may apply if certain items are missing or used:
Item Condition Fee
Cellophane Missing Rs. 50
Box Damaged or Missing Rs. 250
Tester Missing Rs. 40
Perfume (Used up to 10%) Minor usage Rs. 40
Perfume (Used more than 10%) Not eligible for return N/A

Return Checklist:

Before sending your product back, kindly ensure:
The perfume is securely packed.
All accessories (box, tester, cellophane) are included.
The usage does not exceed 10% of the product.

We appreciate your patience and understanding as we work to make your experience seamless. For any questions or further support, feel free to reach out to our customer care team.
Zavilar – Inspired by Legacy, Perfected with Sincerity.